Spend a few moments exploring the the Information Technology (IT) Self-Service Portal. As an employee, you're able to submit service request tickets, view self-help articles, and access other resources.
The Information Technology (IT) Department has enriched the IT Self-Service Portal, a great tool designed to support your technology needs. New service requests are available and self-help articles are frequently added for your review. It's all designed to help guide you through some of the most commonly asked questions. The platform was released last year and is frequently updated to address your needs.
Check out the image below for an overview of the IT Self-Service Portal.
Here's how to get started!
• If you are a returning employee, you should already have a password. If you forgot how to access the page, simply reset your password. The system will walk you through the process.
• If you're a new employee, your user account is already created, but a password reset is needed. You will receive an email from [email protected] to finish resetting your Salesforce password. Please verify that the username displayed in the email is your email address and then click the link provided to set your password.
• After your password is reset, you can access the IT Self Service Portal by logging in to https://cityofrosevilleca.secure.force.com/
We encourage you to use IT Self-Service portal as often as possible, but if you have any questions or comments, please feel free to reach out to IT Client Services. As always, we are available at 916-780-HELP (x4357) and [email protected].